Customer Testimonials

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DealerRater Mar 4, 2024

This was the fastest service I have experienced at a dealership and I didn’t not have an appointment

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DealerRater Mar 2, 2024

Fast service and friendly service advisor helped me with my truck. I feel comfortable bring it back for my second oil change.

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DealerRater Mar 1, 2024

I would highly recommend anyone who wants a car Dodge Ram or a Jeep to go to guys job well done

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DealerRater Mar 1, 2024

I came to get service and they did a very good job And had very good customer service. Didn’t have to wait long at all. Thanks will be coming back for next schedule service

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DealerRater Feb 28, 2024

Jon greeted me with a smile and answered all my questions. He was able to help me with an oil change package and do not try to over sell either! It was great!

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DealerRater Feb 28, 2024

Vary pleased with the service provided, it was done in a timely manner and all the services were explained well

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DealerRater Feb 26, 2024

The Service Advisor, Robbie, was very helpful and exceeded my expectations. The service went as expected, and I am very please with all aspects of the Service Team at Bayway CDJR. Thank you!

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DealerRater Feb 26, 2024

Service was good and customer service was top notch , they helped me a lot and were concerned about my vehicle

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DealerRater Feb 24, 2024

Friendly and helpful customer service. The young gentleman who helped me out was awesome, great attitude the entire time

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DealerRater Feb 23, 2024

My attendant was very up beat or better enthusiastic. He remember that he had talked to me when I scheduled the appointment to take care of my tire issue. He also recommended to take care of a recall notice concerning the drivetrain. The tire repair and drivetrain program took at the max an hour. I am very pleased with the expediency of taking care of my truck.

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DealerRater Feb 19, 2024

We dealing with service take your needs to Coby Hanks he will take care of you and your vehicle

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DealerRater Feb 15, 2024

Jon in service was great to work with. He made sure all of my concerns were handled.

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DealerRater Feb 13, 2024

Upon arrival they took care of me very well excellent customer service and the service in my vehicle was very fast

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DealerRater Feb 12, 2024

Jonathan took care of me like a boss. Thank you so much for your attention will definitely come back.

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DealerRater Feb 9, 2024

over the years I’ve found I can rely on the service managers and technicians at Bayway Ram

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DealerRater Feb 6, 2024

I love Bayway! They always do a great job! I will never take my Jeep anywhere else- thank you Relene!

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DealerRater Feb 3, 2024

They were fast and efficient. Jonathan was awesome and really knowledgeable about what they’re going to do to my truck

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DealerRater Jan 30, 2024

Relene was always informing us of the current stages of repair and her communication with our insurance company was quick and responsive. She needs a raise/bonus for representing Bayway CDJR Service Team in a professional manner. We highly recommend service here.

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DealerRater Jan 24, 2024

10 10 10 10 10 10! 10! 10!! 10!!!!!!!! 10!!!!!!!!! 10!!!!! 10!!!! 10!!!! Robbie was great. Thanks

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DealerRater Jan 20, 2024

Lory Taylor was a pleasure to work with. I don’t know her position but she needs a raise and advancement.

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DealerRater Jan 20, 2024

Very timely and professional. Dealership was clean and very nice to work with. Would recommend.

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DealerRater Jan 19, 2024

Quick, efficient repair with a recall situation. Only negative would be vague repair date. Happy when it was covered.

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DealerRater Jan 19, 2024

Raylene in service is always great & communicates well my complete dash was replaced and 30000 mile service was completed

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DealerRater Jan 18, 2024

I really liked the way that I was kept informed about what was happening and the rate at which all was done.

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DealerRater Jan 15, 2024

Bayway Chrysler Dodge Jeep Ram always does an excellent job. I would recommend to anyone looking for an honest professional service department

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DealerRater Jan 13, 2024

Your Service people are very helpful in ordering parts for customers people to call your customers to make sure that they are paid for their parts that they need for their vehicle when they are out of town is good business Lori Was very helpful and getting my parts as well

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DealerRater Jan 10, 2024

Service needs always resolved in a timely manner! Lory Taylor and team has been the best! Lory in the Service Department is ALWAYS upfront, honest, helpful AND professional with each of our cars! No matter if it’s a routine visit or a warranty issue……she can assist! Thank you Lory!

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DealerRater Jan 4, 2024

Hi Bayway CDJR. Sorry for the late response. Coby took very good care of me. I've been there for service many times, but he made a difference. I've never gotten bad service there before, but my experience was the best this time for sure.

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DealerRater Dec 31, 2023

I’m always very well takin care of at Bayway Chrysler Dodge Jeep Ram in Pasadena. Service team is awesome!

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DealerRater Dec 29, 2023

Fast and professional I will recommend this dealer to my friends thank you for the information and service

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DealerRater Dec 22, 2023

Quick and easy Staff cared about their job They also cared about their customers to

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DealerRater Dec 21, 2023

Service department was amazing. They walked out as soon as I pulled in for my appointment. Great service!

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DealerRater Dec 20, 2023

Good service, John was great help and was a quick visit which I appreciate it.

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DealerRater Dec 20, 2023

2nd Oil Change there, in and out in less than an hour. New Service Tech did a great checking me in and out. Dealership is clean and well taken care in the waiting area!

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DealerRater Dec 15, 2023

Dealership was nice location from home only 10 minutes from my house. The staff was helpful as soon as I got there. I did have an appointment, which was an easy booking process. I went for an oil change, tire rotation, and a safety recall on my vehicle camera. Over all time spent at the dealership was one hour. Waiting room was great with free water and coffee if someone wanted.

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DealerRater Dec 12, 2023

Service was great but the service contact never introduced himself and the mechanic left a screw out of the air intake cover.

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DealerRater Dec 9, 2023

Dealer handled issue in timely and effective manner. Communication was superb , best service I’ve had to date. Will definitely be using this service department every chance I get.

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DealerRater Dec 8, 2023

Have used Bayway for all my service needs. Never a disappointment. Always top notch. Would recommend to anyone one.

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DealerRater Dec 6, 2023

Lori takes great pride in the work she does make sure everything on my is perfect done right the first time

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DealerRater Dec 6, 2023

Always a good service. Fast in and out service. Service advisors are always very helpful.

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DealerRater Dec 6, 2023

Great service salesman work very hard to get you a great deal that best meet your needs

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DealerRater Dec 5, 2023

Coby was very attentive and very informative on how long my car was going to take and the price they told me was accurate as well, I felt like they took care of me really well and would recommend them for any and all car needs that you have.

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DealerRater Dec 5, 2023

Great service very friendly helpful knowledgeable Great staff, clean business all around. Well maintained and well groomed employees.

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DealerRater Nov 30, 2023

Excellent Customer service!!Rae was my service advisor..Very professional..Keep up the good work!

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DealerRater Nov 29, 2023

I’m really pleased with the good results and the atended at the door I will recommend your service and your location. Thank you for helping

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DealerRater Nov 27, 2023

thanks to Mr Darnell Wolfe he made it right. Over all great experience, use Mr Wolfe only

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DealerRater Nov 19, 2023

Had my horn stay on after honking.. apparently the 2020 ram 1500 horn relay is tied to the motherboard. I went in and they ordered the part from San Antonio as there was a backlog due to the strike. Everything went well. Pricey though....

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DealerRater Nov 19, 2023

The service representatives are always helpful and friendly. The work performed is always done in a timely manner. I have no issues with the service being done or the customer service representatives.

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DealerRater Nov 19, 2023

Ray the female service manager Is awesome.. even if I had a bad review to leave Bayway CDJR SHE WOULD MAKE SURE SHE FIXES IT BEFORE YOU LEAVE …

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DealerRater Nov 17, 2023

I went in for simple service and Ben was a great help with everything today

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DealerRater Nov 17, 2023

Great slow ish service , kind workers , very helpful will continue getting services from bay way

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DealerRater Nov 11, 2023

Staff was very friendly and very knowledgeable and helpful with my needs that I had

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DealerRater Nov 10, 2023

Awesome service, all questions were answered. Staff was super friendly. Would definitely recommend in the future.

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DealerRater Nov 4, 2023

My service advisor was wonderful. She took additional time to go over everything that was needed and would be done. She checked in during the wait with updates. Fantastic customer service and experience!

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DealerRater Nov 2, 2023

Jon kept me updated on work/parts status as well as pricing. An outstanding and well done job.

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DealerRater Nov 2, 2023

Awesome customer service and car was ready earlier than expected! If you need repairs or to buy a car this is the place to go!

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DealerRater Nov 1, 2023

Relene Neill is the best! She took care of my recall visit in a fraction of the time that other dealers quoted it would take to complete the repairs.

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DealerRater Oct 31, 2023

Staff is always courteous. Facility is clean and well maintained. All work is performed promptly

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DealerRater Oct 30, 2023

Bayway Dodge was very patient with me on the time it took to get my Jeep fixed up. I get my service done with these guys and they have not disappointed. I look forward on continuing my business with them.

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DealerRater Oct 30, 2023

I was very pleased with their service and the Rep Rae Lee was great. She helped me thru every step of the way. I would highly recommend them.

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DealerRater Oct 29, 2023

Very professional & ready to address your concerns & help you make sure your repairs are all taken care of & try to make you feel comfortable & appreciated .Most importantly straight up & real with your visit.Ready to listen & answer questions.

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DealerRater Oct 28, 2023

Robbie service advisor was a great help during my downtime. Very pricey repair but it was in and out quicker than I thought it would be.

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DealerRater Oct 27, 2023

They came to greet me when I arrived the wait time was short. Adjust the tire pressure like I ask

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DealerRater Oct 24, 2023

As soon as I arrived at the service department a service writter met me at my truck and asked me what can they do for me

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DealerRater Oct 23, 2023

Great service by Jonathan Mathew service was promptly done. Will return again for future service.

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DealerRater Oct 21, 2023

Very helpful. Fixed my problem. Thank you. Good service. Great service. Awesome service. Super service.

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DealerRater Oct 19, 2023

Salesman Gayland was very informative about the vehicle he was selling and did an excellent job of dealing with this customer

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DealerRater Oct 19, 2023

Great friendly service and fast turn around went in for a check engine light on my 2021 ram 3500 diesel got my truck fixed right up.

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DealerRater Oct 10, 2023

Benjamin, thank you! Wonderful customer service! I will definitely refer you to friends and family! Thank you!

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DealerRater Oct 9, 2023

Professional and courteous. Greeted immediately by the service advisor. Easy and simple experience from the time of drop off to the time of pick up. Dealership was well maintained with a very friendly staff.

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DealerRater Oct 8, 2023

Was very clean they had bout every coffee you can imagine..lol My service girl was really outgoing an very open an explained very well

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DealerRater Oct 5, 2023

They always get the job done and Lauren was great keeping me up to date everyday

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DealerRater Oct 4, 2023

Pleased with work preformed however I feel you could use more skilled specialist so customers don’t have to wait days to to have their vehicle problems diagnosed

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DealerRater Oct 3, 2023

Relene Neill is awesome. Going above and beyond to provide me with updates on my vehicles while repairs were being done. Always smiling and a great soul to interact with.

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DealerRater Sep 30, 2023

Benjamin was very helpful and able to fix my information in the system. Dealership had wrong info causing my oil change plan to not show.

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DealerRater Sep 28, 2023

Great dealership from sales to service. If you’re going for service be sure to ask for Relene.

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DealerRater Sep 28, 2023

Relene took good care of me and my Jeep, and was able to deliver it sooner than I would’ve imagined. Worth the drive for great service!

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DealerRater Sep 28, 2023

From buying the truck to take it to service is been a very pleasant experience Prince the sales guy ,Ben the service guy even the sales manager, very honest people

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DealerRater Sep 27, 2023

They always go above and beyond! I am so grateful they are my dealership and I tell everyone about the great service I receive there.

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DealerRater Sep 24, 2023

Made an appointment was greeted when I arrived and wasn’t given the runaround for service I did not need , when my vehicle was ready I was given the rundown on the service preformed and then on my way . A very satisfied customer!!

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DealerRater Sep 23, 2023

Made appointment arrived on time and vehicle was taken in for service and completed I was well informed about what I needed and not needed. Really great service

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DealerRater Sep 22, 2023

Great staff! Lory is excellent Very pleased … fantastic customer service Comfortable waiting area…very relaxing

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DealerRater Sep 20, 2023

have bought several vehicles from Bayway..nothing but pure professionalism an care for customer..best auto dealer in Texas hands down..service dept rocks, with quick service an care ..love Bayway Dodge

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DealerRater Sep 15, 2023

Very awesome experience every time like always . Service department and Especially Coby did an excellent job!

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DealerRater Sep 12, 2023

Excellent customer service, answered all my questions let me know when I could expect the part I was waiting

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DealerRater Sep 8, 2023

Every time I bring my vehicle in for service, it’s a great experience. Relene is a pleasure to work with.

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DealerRater Sep 7, 2023

I couldn't have asked for better service thanks to Kelvin White! Awesome job! Will be back and telling all my friends!

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DealerRater Sep 7, 2023

Kelvin White did an amazing job with helping me find not one car but 2! I was so pleased that I will be back to purchase my next car in the future!

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DealerRater Sep 7, 2023

This is my dealership for my vehicle needs. My 2020 Jeep Compass loves Bayway. Thank you Bayway for Always taking care of my KEANU. ( My Jeep's Name)

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DealerRater Sep 5, 2023

Great job and friendly people they are professional and quick get to problem I will come back again

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DealerRater Sep 2, 2023

Rey, the Sales Manager was very professional and she made every effort to ensure my service visit was quick and efficient. She kept me informed during the entire service process. She is very professional, knowledgeable, and a pleasure to work with, and the Service Tech. did an amazing job. Thank you!

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DealerRater Sep 2, 2023

From Dillon in Sales and Ron the Sales Manager, to Rey the Service Manager, and the Service Team, everyone at Bayway CDJR has exceeded my expectations. Every has been professional and a pleasure to work with. They have earned my respect and gratitude for making the car buying and service experience the best in the Houston Metro area. I highly recommend the Bayeay CDJR Team, and I'm hard to impress based upon my past interactions at auto dealerships. Give the team at Bayway CDJR a chance to earn you busines. They definitely impressed me.

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DealerRater Sep 1, 2023

I was treated with respect and I was also attended in a timely manner. I was completely satisfied

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DealerRater Aug 31, 2023

My vehicle was in and out in less than the time I was told it would take

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DealerRater Aug 30, 2023

I was pleased with how good my service was today! I pulled up at noon wondering if I was going to even get help at lunch time and to my surprise, someone met me at my vehicle! I just needed a few recalls checked and they were more than happy to get my vehicle in and out in about an hour!

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DealerRater Aug 29, 2023

Bayway Chrysler Dodge Jeep Ram got me in and out the door quickly. I highly recommend!

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DealerRater Aug 27, 2023

I had a great service at this location with the service advisor, Ben. Thank you!

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DealerRater Aug 26, 2023

Very professional and courteous staff. Service department is one of the best I’ve ever visited. Fast and friendly service.

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