I went in today to have an oil change on my vehicle. My service advisor was Nicole Frels. She was very nice and friendly. It was a different atmosphere from other service departments at other dealerships that I’ve been to. Even though I didn’t purchase my vehicle from that dealership, I was still treated as a customer and not just a number. I will definitely be going back for all my service needs. Thank you
Great place to do business with! Family owned/operated. Their dealerships have been serving the Houston area for decades.
Went in for a recall notice on my jeep, was told it would take about an hour and checked in at 755am and at 830 they were done...vert fast service staff was super nice!
This dealership is like a family to each other and it shows with their teamwork to make deals happen. I won’t need any other network as long as the guys are ready to do their thing. See my salesperson Jorge Gomez and the finance team. Awesome work !
New truck, loved the truck but cruise control didnt work. Brought it to one dealership closer to me and they couldnt fix it in 2 weeks. Brought it back to Bayway and they got it fixed.
Keegan was very helpful and patient in assisting me with purchasing from the used department!
I normally do not write reviews, but this needed to be said. Thanks to the wonderful staff of Mrs. Taylor from the service department and the cashier Mrs. Cosme, that I continue to take my business to this location. I have been to the service department three times already. The first time was on a Saturday, which my wife said she was turned away because they did not take our extended warranty from Carmax. When I returned on the next business day, that is when I met Mrs. Taylor. She made sure that I was taken care of to the utmost profession and in a timely manor. This last visit to the service department was even better. I came in Mrs. Taylor remembered me and took care of me. Mrs. Cosme remembered me and did not hesitate to accommodate me. I would give this a 5 star but due to the man from our first visit is the reason why this location received a 4 star. I am now in the process of purchasing another vehicle from Carmax and I am staying within the model selection so I do not have to go to any other service department. Thanks to both of you and look forward to seeing you all again.
What a breath of fresh air. Out of the ordinary sales experience. Steven Harmon and the Manager Allaa made sure all of our answers where answered. Well worth the drive. Very honest and will work with you. Thank you so much.