Customer Testimonials

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DealerRater Jul 22, 2024

Excellent customer service centre, courteous and professional team members. Great communication and follow up. Thank you.

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DealerRater Jul 6, 2024

Even in the midst of the cyber attack this dealership got the deal done. Kelvin White is and awesome salesman he stuck to showing me vehicle in my price range and got the car note where I needed it to be. I am loving my 2023 Honda HR-V......Thanks you Kelvin..

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DealerRater Jun 20, 2024

My service advisor was very helpful. Explained everything she was doing and was on top of her game. Great person to work with.

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DealerRater Jun 17, 2024

Great customer service and knowledgeable. Presented the Car information at top level, very professional customer service.

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DealerRater Jun 16, 2024

I took my truck for 5 recall the service was excellent and a quick response I really appreciate that thanks Bayway and the hole stuff

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DealerRater Jun 11, 2024

The best customer service that I've ever experienced at a dealership. This will be the only dealership that I will deal with moving forward.

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DealerRater Jun 10, 2024

Awesome service, answered all of our questions that we had. Prompt responses, and would definitely recommend them going forward.

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DealerRater Jun 10, 2024

Our G.C. was repaired must faster than anticipated. Communication with service department was excellent. As long as we own a Jeep or Ram, they will get my business.

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DealerRater Jun 8, 2024

Renee is Awesome. I told her what needs to be done and she had it done in the time she told me it would take and followed up with me to make sure I was satisfied.Mechanic did a great job.

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DealerRater Jun 5, 2024

Very professional and courteous Pleasure working with Relene Would recommend Bayway to anyone Great facility

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DealerRater Jun 1, 2024

Every Team Member I came in contact with today was Amazing and very knowledgeable & kind

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DealerRater May 31, 2024

My vehicle is outstanding and the service department is superb! I bought my jeep in 2019. I rarely need service but I still come here often for service and tires.

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DealerRater May 28, 2024

The service attendant was courteous and professional. I was quickly checked in and made it to and from work during service.

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DealerRater May 26, 2024

Great job From Lory Taylor’s service team at Bayway Jeep. Got my Jeep right in and completed all warranty and service work in a timely manner.

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DealerRater May 22, 2024

Knowledgeable and communicative. Very polite and prompt. I won't go anywhere else! That you!

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DealerRater May 21, 2024

Great service, was able to get my truck serviced even after missing my appointment in the morning

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DealerRater May 21, 2024

Fast service and great communication. The staff is very friendly and knowledgeable about their vehicles.

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DealerRater May 21, 2024

Great timely services, friendly faces and zero concerns. Left with happy results and a happy car.

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DealerRater May 19, 2024

Bayway Dodge in Deer Park fixed my car in under 2 days. My service advisor John Matthews was so nice throughout the entire process. I will definitely use Bayway Dodge for service again.

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DealerRater May 18, 2024

Awesome service!! Everything was done in a timely manner very professional as well thank you!

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DealerRater May 18, 2024

My service manager John was simply the best. Customer service A number one. He was so polite and had a wonderful personality

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DealerRater May 16, 2024

Service was done as expected. Nothing else to say. I will return in the future

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DealerRater May 15, 2024

Tony Limones was our salesman he helped my son get the car he wanted. Everyone was very helpful through the process. I would recommend them if your looking for a car. If you stop by ask for Tony Limones he will take care of you. Thanks Tony ☺️

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DealerRater May 9, 2024

My service advisor Lory was very friendly and welcoming me My vehicle was ready the time it was promised

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DealerRater May 8, 2024

Had a great experience with this dealership on sales services and repairs evertime I have been there. Great place to buy a Jeep or Ram

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DealerRater May 8, 2024

I am thoroughly and wonderfully happy with my recent oil change. I had originally scheduled my service for same day on Friday, however an unexpected situation arose and I needed to reschedule for the Saturday following. I love that y'all have such early morning hours! I arrived at the service station and was immediately helped and was signed in right away. The gentleman got all the pertinent information from me, took my keys, and showed me the way to the waiting area. It took like maybe 5 minutes. He was very pleasant and made me comfortable right away (I sometimes ...

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DealerRater May 8, 2024

Thank you, had one of the best experiences with your parts and service departments on the quick turnaround on my truck repair, thank you very much

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DealerRater May 7, 2024

I really do like Bayway they are great! And Kobe kept me informed!! This is my new dealership!

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DealerRater May 7, 2024

Great customer service and professionalism at CDJR. I will definitely be returning for my next service!

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DealerRater May 6, 2024

Great front desk services, excellent mechanics working on vehicle. Very satisfied with the service provided on my Jeep Commander.

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DealerRater May 3, 2024

The dealership is nice with good service as well as they take good care of you.

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DealerRater Apr 28, 2024

Coby was the best service advisor I have ever had he completely changed my view of car dealerships. I will definitely continue coming to Bayway for any future repairs 😀

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DealerRater Apr 27, 2024

Very professional staff all around from dropping off my vehicle to picking up. Will definitely take my car back for services.

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DealerRater Apr 25, 2024

I was very much pleased. Everything was fine and the sales rep writer did very well. I will bring my car back if I need to

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DealerRater Apr 23, 2024

Very professional and show awesome customer service and just one thing my alignment seem to be off

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DealerRater Apr 20, 2024

My experience was perfect. Mr Russel helped me get into a loaner while service was working on my car. Will definitely be back 10/10

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DealerRater Apr 17, 2024

My service advisor John was great. Good customer service and was very polite and easy to talk too.

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DealerRater Apr 16, 2024

Tony was amazing start to finish. He let me know what was going on along the way. Took me to each place and explained things to me. Thank you Tony!

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DealerRater Apr 14, 2024

Great experience with Bayway Jeep service. They were prompt and helped me with loaner vehicle when another dealer would not.

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DealerRater Apr 11, 2024

Quick and easy. I was in and out. Very polite people. I will go back

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DealerRater Apr 10, 2024

Bayway always does a great job on my vehicles all the time that I take them for any service.

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DealerRater Apr 9, 2024

Service advisor was courteous and accommodating to my Service needs. She kept me updated on the status of the time expected to be complete.

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DealerRater Apr 7, 2024

Excellent service on time and very pleased to have my vehicle serviced at Bayway chrysler dodge RAM

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DealerRater Apr 7, 2024

Good, quick and courteous service for representative John. He explained everything to me very well.

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DealerRater Apr 5, 2024

Jon in service department was excellent. Very knowledgeable and held great conversation! Excellent team and place!

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DealerRater Apr 5, 2024

Great customer service , my rep was ver attentive and notifying me on what was going on with my vehicle

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DealerRater Mar 30, 2024

Best customer service I have ever experienced, from car buying to the service department. Bayway is the best.

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DealerRater Mar 30, 2024

Work was completed efficiently, great communication from customer service, fast and kind service. Very helpful

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DealerRater Mar 30, 2024

Thank you!! Coby, Service Advisor for excellent service great customer service! Went in for safety recall on my vehicle what was going to take all day, turns out only took a couple of hours!! Definitely recommend Bayway Chrysler Dodge for your vehicle service ⭐️I’m am very happy 😊

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DealerRater Mar 28, 2024

The customer service is very good with keeping you updated with the status of your vehicle and if you have any questions they will get an answer for you quickly.

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DealerRater Mar 26, 2024

The service team is friendly and helpful. The repairs are always made in a timely manner.

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DealerRater Mar 24, 2024

I came in on 3/22 to get an oil change and I was done within an hour! Lory Taylor and her staff was the best. Very efficient , thorough , and great customer service. I will continue to bring my charger to Bayway for all my service and purchase needs. 10/10.

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DealerRater Mar 18, 2024

Went in for oil change and tire rotation. Service was done in a timely manner. Truck was clean when they took it in and clean when I got it back. I have taken vehicles to other places and ended up with latex gloves, paper floor protectors, etc. in the vehicle.

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DealerRater Mar 16, 2024

Excellent service. Staff was very helpful. I was informed of the progress being made on the repairs needed

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DealerRater Mar 13, 2024

The service I received from Bayway cdjr was more than I ever expected. I was informed about everything that was being done to my vehicle. I will be back for all of my service needs. Thank you

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DealerRater Mar 13, 2024

They did everything to perfection my car as if it rolled off the lot they did a basic detail and even because it was basic it looked really good I was in shock of how good my car looked

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DealerRater Mar 8, 2024

Jon was awesome! Best service I’ve ever been provided by anyone at the dealership.

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DealerRater Mar 8, 2024

Great service and fast turnaround on my jeep today. Why do I have to write a paragraph for this.

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DealerRater Mar 5, 2024

This was the fastest service I have experienced at a dealership and I didn’t not have an appointment

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DealerRater Mar 3, 2024

Fast service and friendly service advisor helped me with my truck. I feel comfortable bring it back for my second oil change.

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DealerRater Mar 2, 2024

I would highly recommend anyone who wants a car Dodge Ram or a Jeep to go to guys job well done

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DealerRater Mar 1, 2024

I came to get service and they did a very good job And had very good customer service. Didn’t have to wait long at all. Thanks will be coming back for next schedule service

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DealerRater Feb 28, 2024

Jon greeted me with a smile and answered all my questions. He was able to help me with an oil change package and do not try to over sell either! It was great!

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DealerRater Feb 28, 2024

Vary pleased with the service provided, it was done in a timely manner and all the services were explained well

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DealerRater Feb 27, 2024

The Service Advisor, Robbie, was very helpful and exceeded my expectations. The service went as expected, and I am very please with all aspects of the Service Team at Bayway CDJR. Thank you!

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DealerRater Feb 27, 2024

Service was good and customer service was top notch , they helped me a lot and were concerned about my vehicle

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DealerRater Feb 25, 2024

Friendly and helpful customer service. The young gentleman who helped me out was awesome, great attitude the entire time

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DealerRater Feb 23, 2024

My attendant was very up beat or better enthusiastic. He remember that he had talked to me when I scheduled the appointment to take care of my tire issue. He also recommended to take care of a recall notice concerning the drivetrain. The tire repair and drivetrain program took at the max an hour. I am very pleased with the expediency of taking care of my truck.

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DealerRater Feb 19, 2024

We dealing with service take your needs to Coby Hanks he will take care of you and your vehicle

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DealerRater Feb 15, 2024

Jon in service was great to work with. He made sure all of my concerns were handled.

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DealerRater Feb 13, 2024

Upon arrival they took care of me very well excellent customer service and the service in my vehicle was very fast

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DealerRater Feb 12, 2024

Jonathan took care of me like a boss. Thank you so much for your attention will definitely come back.

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DealerRater Feb 9, 2024

over the years I’ve found I can rely on the service managers and technicians at Bayway Ram

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DealerRater Feb 6, 2024

I love Bayway! They always do a great job! I will never take my Jeep anywhere else- thank you Relene!

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DealerRater Feb 3, 2024

They were fast and efficient. Jonathan was awesome and really knowledgeable about what they’re going to do to my truck

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DealerRater Jan 30, 2024

Relene was always informing us of the current stages of repair and her communication with our insurance company was quick and responsive. She needs a raise/bonus for representing Bayway CDJR Service Team in a professional manner. We highly recommend service here.

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DealerRater Jan 20, 2024

Lory Taylor was a pleasure to work with. I don’t know her position but she needs a raise and advancement.

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DealerRater Jan 20, 2024

Very timely and professional. Dealership was clean and very nice to work with. Would recommend.

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DealerRater Jan 19, 2024

Quick, efficient repair with a recall situation. Only negative would be vague repair date. Happy when it was covered.

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DealerRater Jan 19, 2024

Raylene in service is always great & communicates well my complete dash was replaced and 30000 mile service was completed

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DealerRater Jan 18, 2024

I really liked the way that I was kept informed about what was happening and the rate at which all was done.

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DealerRater Jan 15, 2024

Bayway Chrysler Dodge Jeep Ram always does an excellent job. I would recommend to anyone looking for an honest professional service department

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DealerRater Jan 13, 2024

Your Service people are very helpful in ordering parts for customers people to call your customers to make sure that they are paid for their parts that they need for their vehicle when they are out of town is good business Lori Was very helpful and getting my parts as well

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DealerRater Jan 10, 2024

Service needs always resolved in a timely manner! Lory Taylor and team has been the best! Lory in the Service Department is ALWAYS upfront, honest, helpful AND professional with each of our cars! No matter if it’s a routine visit or a warranty issue……she can assist! Thank you Lory!

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DealerRater Jan 4, 2024

Hi Bayway CDJR. Sorry for the late response. Coby took very good care of me. I've been there for service many times, but he made a difference. I've never gotten bad service there before, but my experience was the best this time for sure.

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DealerRater Dec 31, 2023

I’m always very well takin care of at Bayway Chrysler Dodge Jeep Ram in Pasadena. Service team is awesome!

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DealerRater Dec 30, 2023

Fast and professional I will recommend this dealer to my friends thank you for the information and service

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DealerRater Dec 22, 2023

Quick and easy Staff cared about their job They also cared about their customers to

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DealerRater Dec 21, 2023

Service department was amazing. They walked out as soon as I pulled in for my appointment. Great service!

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DealerRater Dec 20, 2023

Good service, John was great help and was a quick visit which I appreciate it.

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DealerRater Dec 20, 2023

2nd Oil Change there, in and out in less than an hour. New Service Tech did a great checking me in and out. Dealership is clean and well taken care in the waiting area!

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DealerRater Dec 15, 2023

Dealership was nice location from home only 10 minutes from my house. The staff was helpful as soon as I got there. I did have an appointment, which was an easy booking process. I went for an oil change, tire rotation, and a safety recall on my vehicle camera. Over all time spent at the dealership was one hour. Waiting room was great with free water and coffee if someone wanted.

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DealerRater Dec 12, 2023

Service was great but the service contact never introduced himself and the mechanic left a screw out of the air intake cover.

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DealerRater Dec 9, 2023

Dealer handled issue in timely and effective manner. Communication was superb , best service I’ve had to date. Will definitely be using this service department every chance I get.

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DealerRater Dec 8, 2023

Have used Bayway for all my service needs. Never a disappointment. Always top notch. Would recommend to anyone one.

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DealerRater Dec 6, 2023

Lori takes great pride in the work she does make sure everything on my is perfect done right the first time

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DealerRater Dec 6, 2023

Always a good service. Fast in and out service. Service advisors are always very helpful.

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DealerRater Dec 6, 2023

Great service salesman work very hard to get you a great deal that best meet your needs

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